Your calls can be received directly into Aircall, and if you want you can forward them to any phone number you choose. The sound quality during the call is quite good.
#AIRCALL KNOWLEDGE BASE FREE#
You can organize your workflows, collaborate with your team, assign follow-ups, and get more productivity.Īircall lets you see who is free to call, who is currently talking, and how long a certain customer is waiting. Some of the new integrations are with Magento, Copper, and JobAdder. It integrates with many applications and platforms, so you can integrate with your CRM or HubSpot, Zendesk, or Salesforce. It is a simple solution that allows you to communicate with people from all over the world. However, if this tool does not meet your expectations, there are Aircall alternatives & competitors some of which will surely suit you.Īircall is a phone system designed for small and medium businesses that allow them to keep in touch with potential customers. Instead of people waiting for your response and feedback for days, you can now maintain their interest and give them what they need immediately.īy using live chats, callback platforms, and similar, you are preventing your potential customers from forgetting about you and getting your message buried in their email inboxes.īecause it is extremely difficult to maintain all segments of your business at the same time, there are various tools available to help you, and one of them is Aircall. Real-time marketing has brought the most important innovations, and never before has it been so extremely important to keep in touch with your leads in real-time. As a result, they are more likely to return and buy from you again.Īs you can see, keeping in touch with the customers can help you build a loyal community. Not only do you keep in touch with your customers, but you also build strong relationships with them. Whether you have a service or a product that you sell, people want to make real contact with those they buy something from. Interested in learning about adding Tags to your calls? Click here.Communication is a key factor when it comes to having a successful business. To find out more about using Aircall in eDesk Voice, click here. Note: Please remember that notes will be automatically sync between Aircall and eDesk, so it doesn't matter where you add them. You will then be able to add as many notes as you want and hit Done to save them. Simply click on the Notes icon within the Aircall pop-up at the top of your screen. You can add notes whilst directly talking to your customer. Note: a small red number will display next to the tab to let you know how many notes have been left on the call.
#AIRCALL KNOWLEDGE BASE PRO#
Pro Tip: don't forget that you can also mention teammates in your Notes in eDesk to get their attention. Go to the Notes tab and start writing your message there. Simply select the call you wish to add Notes for. When you receive a call, you can add Notes to it via the All Calls section on the eDesk Voice page. Within eDesk, there are different ways to add notes to your calls. Important Note: regardless of where these notes are taken (whether it's Aircall or eDesk), they will be synced across the two platforms.Īlso, good news! Aircall has a limit of 5 notes per call, whereas there are no limits in eDesk. For each note left, we will display the name of the agent who wrote it and the time it was written at. Your Notes will be visible to all teammates assigned to the same phone line. Adding notes is also helpful for your teammates, as the next agent in contact will have access to all the relevant information related to their last point of contact.
Within eDesk, you will be able to add notes during your conversations to remember important details for later. You'll need to have Aircall setup in your eDesk account.
#AIRCALL KNOWLEDGE BASE HOW TO#
To find out how to create one, click here. If you don’t have an Admin login, you can request one from an Admin user within your business.
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